Who we are

Our website address is: https://northwindjewelry.ca/ 

Cookies

We use third-party cookies to understand how our website performs, how you interact with our website, keeping our services secure, and providing you with a better user experience.

Embedded content from other websites

Pages or posts on this site sometimes include embedded content (videos, images, articles, etc.). For example, we often embed YouTube videos on our website. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

What we share with others

We only share information with third parties who help us provide our orders and store services to you; for example:

Payments:

We use Stripe and PayPal as our payment gateways. When purchasing an item(s) from our online store, some of your data will be passed to the payment gateway of your choosing, including information required to process or support the payment, such as the purchase total and billing information. Stripe currently handles any Apple Pay or Google Pay purchases, so this information will be passed to them if choosing either of these services. No payment information is ever collected or stored on northwindjewelry.ca servers.

Shipping:

Your shipping information and phone number will be passed to the carrier service that we use to fulfill your order. For example, FedEx, Canada Post, or United States Postal Service. 

Please see the Stripe Privacy Policy or the PayPal Privacy Policy for more details.