ORDERING

Place your order by adding items to your cart and proceeding through the simple checkout process. The time that it takes to receive your order will depend on whether or not you purchased an in-stock item or a made to order item.

• In stock items are usually shipped within 3 to 7 days of your order being placed.
• Our current turnaround time for made to order items is approximately 2 weeks.

Each product’s description specifies whether or not it is made to order or in stock.

RUSH ORDERS

If you need your piece in a hurry, please contact us before placing your order, with the date that you need it by. We may be able to expedite your order upon request; however, additional rush charges may be necessary to compensate for vendor shipping costs, overtime hours, and other related expenses. These fees will vary depending on the specific jewelry item and the urgency of your timeline. When you reach out, please provide detailed information, including a link to the desired item, your ring size, choice of metal color, and the precise date by which you need it.

PAYMENT

We accept most major credit cards, PayPal, Apple Pay, and Google Pay. Orders will not be sent or started until your payment has cleared.

• When ordering from within Canada, GST or HST will be applied at checkout, the rate depending on the province that you are ordering from.
• If ordering from the United States, some taxes/fees may be applied when your parcel crosses the border, depending on item cost (see “Shipping” below for more details).

FINANCING

If you would prefer to pay for any item over time, financing is available. We have partnered with Affirm, which allows you to choose a payment plan that is right for you.

SHIPPING – CANADA

We offer free shipping on orders $200 and over. The courier and service that we use depends on the order value:

• $0 to $199: Canada Post Xpresspost; tracking included; *insurance/signature not included.
• $200 to 499: Canada Post Xpresspost; tracking/insurance included; signature required.
• $500 to $2999: FedEx Express; 1 to 3 days; tracking/insurance included; signature required.
• $3000 and above: FedEx Priority; 1 to 2 days; tracking/insurance included; signature required.

SHIPPING – UNITED STATES

All orders sent to the US are shipped via FedEx Express for a flat rate of $40 Canadian, which includes tracking, insurance, and usually requires a signature. Please be advised:

• Orders over $800 US dollars will incur 5.5% duty.
• If your order is over $800 US dollars, FedEx will take care of customs clearance and delivery to your door. You will then receive a FedEx invoice in the mail for the 5.5% duty.
• Should your order exceed $2500 US dollars, FedEx will apply a small fee for merchandise processing to account for the additional documentation mandated by the Patriot Act. You will also be required to provide FedEx with your Social Security Number on parcels entering the country that are above $2500 US dollars.

Occasionally, packages may experience delays in Customs. Please note that we cannot be held accountable for any such delays.

SHIPPING – INTERNATIONAL

Please contact us for a quote. The buyer is responsible for any additional duties/taxes/fees associated with importing their purchased goods into their country. We advise consulting your local Customs Office to get an estimate of any fees you might be required to pay. Occasionally, packages may experience delays in Customs. Please note that we cannot be held accountable for any such delays.

RETURNS & EXCHANGES

Some of our jewelry can be returned for a full refund, minus the costs of shipping. Jewelry that cannot be returned and refunded include:

• Pieces set with a diamond larger than 0.30 carats.
• Bespoke pieces that were custom made in correspondence with the customer, including rings made in the customized wedding band builder.
• Rings that have been resized (either by us or by another jeweler).

To be eligible, the item(s) must be returned to us within 14 days of receiving it. Item(s) must be returned in an unused and unaltered state.

Customers are responsible for covering the costs of shipping returns. North Wind Jewelry is not liable for refunding or compensating returns that are lost in transit if there is no proof of delivery to us.

RESIZING

We offer resizing for many of our rings, while others cannot be resized.

• Rings with stones set into the band can usually only be adjusted by a single size. For this type of ring, if a more significant adjustment is needed, it may have to be completely remade. So, it’s crucial to choose a size that falls within this adjustable range.
• Rings without stones set into the band can usually be adjusted up or down by 2 sizes, sometimes more. 

Our resizing fee begins at $50 CAD per ring, which may increase depending on the need for additional gold or resetting. This fee does not include the cost of shipping to and from our location. It may make more sense to have your ring resized locally, depending on where you are located. 

Once a ring has been resized, it is no longer eligible to be returned for a refund.

WARRANTY

Every piece from North Wind Jewelry is carefully crafted, so you can rest assured that you are receiving a high quality item. We provide a two year warranty that covers any manufacturing flaws for all our jewelry items. If you encounter what appears to be a manufacturing issue, please reach out to us.

If there is a problem with your item due to manufacturing, we will repair it free of charge or replace the item where appropriate. If we find that the damage was caused by something other than a manufacturing defect, we will let you know if repair services are available.

Please note, this warranty does not extend to damage caused by normal wear and tear, careless handling, accidents, or theft.